Charlotte's Secrets Shipping Policy

Thank you for shopping with Charlotte's Secrets. We aim to make your delivery smooth, fast, and reliable.

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Processing & Dispatch Times

Orders are processed and dispatched within 24–48 hours.
Once your order has been dispatched, you will receive a tracking number via email so you can follow your delivery every step of the way.

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Shipping Timeframes

Estimated delivery times:
📦 3–8 business days

Please note: Delivery times may vary depending on peak periods, public holidays, or courier delays outside of our control.

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Shipping Fees

Shipping costs are calculated at checkout based on your location.

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Tracking Your Order

All orders include tracking. Once your tracking number has been issued, you can monitor your parcel’s progress online.

If you haven't received tracking within 48 hours of ordering, please contact us and we’ll be happy to assist.

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Wrong Address or Delivery Issues

Please ensure your address details are correct at checkout.
If an incorrect address is provided and the parcel has already been shipped, we are unable to guarantee changes or redirection.

Any re-shipping fees resulting from incorrect details will be the customer’s responsibility.

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Lost or Missing Parcels

If your parcel appears delayed or missing, please reach out to us and we will assist in lodging an investigation with the courier.